td44 Privacy Policy

Types of Information Collected

We collect information in two main ways: what you provide directly, and what is collected automatically.

Information you provide directly:

• Name, email address, and contact details
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Identity verification documents (copy of national ID card or passport)
• Financial transaction details (bKash, Nagad, Rocket, Upay, and bank account numbers)
• Communications with the support team

Information collected automatically:

• Device type, operating system, and browser information
• IP address and geographic location (down to district level)
• Time spent on the website, pages visited, and click patterns
• Session cookies and local storage data

Purpose of Using Information

td44 uses collected information for the following legitimate purposes:

• For account registration, verification, and management
• To process financial transactions and ensure their security
• To prevent fraud, money laundering, and unauthorized access
• To provide customer service and resolve complaints
• To create personalized experiences and relevant bonus offers
• For technical improvement of the platform and bug fixes
• To meet legal obligations and for audit activities

We never sell your information to third parties or use it for unrelated advertising.

Sharing and Disclosure of Information

td44 does not disclose your personal information to third parties, except in the following limited circumstances:

• Payment processors: Minimum necessary information is shared with bKash, Nagad, Rocket, Upay, and selected banks to process financial transactions.
• Technology partners: With trusted technology service providers for platform operations — they are bound by our confidentiality agreements.
• Legal authorities: Information may be provided to authorities in the case of a court order or legal obligation.
• Security investigations: Information may be used to investigate fraud or illegal activity.

Outside the above cases, no information is given to third parties without your written consent.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the td44 website. These help ensure the smooth operation, security, and improved user experience of the site.

• Essential cookies: Necessary for login sessions and security — cannot be disabled.
• Functional cookies: Used to remember language preferences and customization settings.
• Analytical cookies: Used to analyze user behavior and improve the platform.

You can manage cookies from your browser settings, however disabling cookies may limit some features.

Data Security Measures

To ensure the security of your information, td44 maintains multiple industry-standard security measures:

• The entire website is secured through SSL (256-bit) encryption
• Encrypted databases are used to store sensitive information
• Regular security audits conducted by third-party reviewers
• Employee access to data is limited to the minimum necessary (principle of least privilege)
• Automated monitoring systems to detect suspicious activity
• Account protection through two-factor authentication (2FA)

However, no transmission of information over the internet can be guaranteed to be completely secure. We provide maximum protection, but you are also responsible for keeping your password confidential.

Data Retention Period

We retain your information only for as long as it is necessary or legally required. General guidelines are as follows:

• Information for active accounts is retained until the account is closed
• Financial transaction records are kept for a defined period after account closure for legal reasons
• Some information may be retained for a longer period for fraud prevention purposes
• After the retention period, information is securely deleted or anonymized

Your Rights

Every member registered at td44 has the following rights over their own information:

• Right to access: You can find out what information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to erasure: You can request deletion of your information in certain circumstances.
• Right to object to processing: You can object to the use of your information for specific purposes.
• Right to data portability: You can request a copy of your information in a structured format.
• Right to withdraw consent: You can stop consent-based processing at any time.

To exercise these rights, email us at [email protected]. We will try to respond within a reasonable time.

Protection of Children and Minors

td44's services are for those aged 21 or above only. We do not intentionally collect information from any minor.

If a minor has mistakenly opened an account and this comes to our attention, we will immediately close that account and delete the related information. If a parent or guardian becomes aware of their child's account, please contact us at [email protected].

Third-Party Links and Services

The td44 platform does not contain links to any external websites. However, when using payment gateways (such as bKash, Nagad), you enter their own services — in that case, their own privacy policies will apply.

Game providers (Pragmatic Play, JILI, Spribe, PG Soft, etc.) operate games on their own servers. They generally process session data, which falls under their own policies.

International Data Transfers

td44's servers and data infrastructure may be located in various countries. When transferring data, we ensure that adequate data protection measures are in place in the destination country and that contractual obligations are in effect.

By creating your account, you are considered to have consented to these international transfers. However, it is our responsibility to always maintain the security standards of those transfers.

Responsible Gaming and Data Privacy

As part of td44's responsible gaming program, we may analyze your playing patterns — this helps identify problematic gaming tendencies and provide you with timely support.

This analysis is fully automated and secure — results are never shared with third parties. To learn more about responsible play, visit our Responsible Gaming page.

Policy Changes and Updates

This Policy may be revised due to business needs or legal changes. For significant changes, we will:

• Publish a notice on the website
• Send a message to your registered email address
• Note the most recent update date on this page

Continued use of the platform after any changes will be considered acceptance of the new policy.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy or the processing of your information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the website (Bengali and English)

We will take your complaint seriously and inform you after appropriate action has been taken. td44 is always committed to operating with transparency.